These Terms and Conditions (“Terms”) govern your use of the website and services of 360 Ecom Solutions (“we,” “our,” or “us”). By visiting our website, submitting a form or using any of our services (the “Services”), you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By using our Services, you confirm that you have read, understood and agreed to these Terms, and that you are at least 18 years old and able to enter a binding agreement. If you do not agree, please do not use our Services.

2. Our Services

360 Ecom Solutions provides done-for-you e-commerce services on marketplaces including Amazon, Shopify, eBay, Walmart and TikTok Shop. Our Services may include:

• Product Research: identifying products with demand and margin potential
• Supplier Sourcing: helping you find and connect with suppliers
• Store Setup: creating and configuring your store or seller account
• Listing Optimization: writing and improving product titles, descriptions, images and content
• Store Automation: setting up tools and workflows for orders, inventory and customer communication
• Order and Account Management: handling day-to-day store operations
• Customer Support: managing buyer messages and inquiries
• Advertising Management: running and optimizing marketplace ad campaigns, such as Amazon PPC
• Growth Strategy: planning and executing strategies to scale your store

The exact scope, timeline and deliverables for your project are set out in your proposal, invoice or service agreement. If that document conflicts with these Terms, the service agreement takes priority.

3. Accounts and Access

To deliver our Services, we may need access to your marketplace accounts, store, email or related tools. You agree to:

• Provide accurate, complete and up-to-date information
• Grant us the access we reasonably need to perform the Services
• Keep your own login details secure and tell us immediately about any unauthorized access

You remain the owner of your seller accounts, stores and brand at all times.

4. Your Responsibilities

You are responsible for:

• Funding your business costs, including inventory, platform fees, advertising budgets, shipping and any third-party tools, unless your agreement says otherwise
• Making sure your products, brand and business comply with all applicable laws and marketplace policies
• Providing the information, approvals and materials we need on time
• Final business decisions, such as which products to sell and how much to invest

Delays caused by missing information or approvals may affect project timelines.

5. No Guarantee of Results

E-commerce results depend on many factors outside our control, including market demand, competition, product quality, pricing, your budget and marketplace rules and algorithms. We do not guarantee any specific sales, revenue, profit or income. Any examples, testimonials or case studies we share describe individual experiences and are not a promise of similar results.

Marketplaces may suspend, restrict or change accounts at their own discretion. While we follow platform policies, we are not responsible for decisions made by Amazon, Shopify, eBay, Walmart, TikTok Shop or any other platform.

6. Payment and Fees

• Fees, payment schedules and accepted payment methods are stated in your proposal, invoice or service agreement.
• Payments are due on the dates agreed. We may pause work on overdue accounts until payment is received.
• Fees for our Services do not include your own business costs listed in Section 4.
• Refunds, if any, are handled as described in your service agreement or our Refund Policy.
• We may update our pricing for new services or renewals with advance notice. Changes will not affect work already paid for.

7. Termination

Either party may end the Services as described in your service agreement. We may suspend or end our Services immediately if you fail to pay, break these Terms, ask us to act against marketplace policies or the law, or act in a way that harms our business, team or other clients. Fees for work already completed remain payable after termination.

8. Intellectual Property

Our website content, logo, brand name, templates, processes and materials belong to 360 Ecom Solutions and are protected by intellectual property laws. You may not copy or reuse them without our written permission.

Once paid in full, the listings, content and store assets we create specifically for your business belong to you, unless your service agreement says otherwise. We may keep general know-how and reusable methods we developed while working with you.

9. Confidentiality

We keep your business information, account details and data confidential and use them only to deliver our Services. You agree to keep our pricing, processes and internal materials confidential as well. How we handle personal information is explained in our Privacy Policy.

10. Limitation of Liability

To the fullest extent allowed by law, 360 Ecom Solutions is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales, data or business opportunities. This includes losses caused by marketplace suspensions, policy changes, supplier issues or third-party tools. Our total liability for any claim will not exceed the fees you paid us for the Services in the three months before the claim.

11. Indemnification

You agree to protect and hold harmless 360 Ecom Solutions and its owners, team members and partners from any claims, losses, damages or expenses, including reasonable legal fees, that arise from your products, your business activities, your breach of these Terms or your violation of any law or marketplace policy.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a new “Last Updated” date. Continuing to use our Services after an update means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of United States, without regard to its conflict-of-law rules.

14. Dispute Resolution

If a dispute arises, we will first try to resolve it informally by contacting each other in good faith. If it cannot be resolved within 30 days, it will be settled by binding arbitration in [City, State] under the rules of [Arbitration Body], except where the law requires otherwise.

15. Contact Us

If you have any questions about these Terms, please contact us:

360 Ecom Solutions

360ecomsolutionss@gmail.com
(424) 289 – 4424