360 Ecom Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect when you visit our website, fill out our forms or use our e-commerce services, and how we use, share and protect that information. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Information you give us

When you fill out a form, book a consultation or sign up for our services, we may collect:

• Full name
• Email address
• Phone number
• Business or company name
• Details about your goals, such as the marketplace you want to sell on and your starting budget
• Billing and payment information

Information collected automatically

When you browse our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages you visit and the time spent on each page
• The website or ad that referred you to us

Account and store information

If you hire us to build or manage your store, we may need access to your marketplace accounts (such as Amazon, Shopify, eBay, Walmart or TikTok Shop) and related tools. We use this access only to deliver the services you have requested.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and schedule consultations
• Build, manage and grow your e-commerce store as agreed in our service agreement
• Process payments and send invoices
• Send updates about your account, project and our services
• Send marketing messages and offers, only where you have given consent
• Provide customer support
• Analyze website traffic and improve our website, services and advertising
• Meet our legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information. We share it only in these situations:

• Service providers: trusted third parties that help us run our business, such as payment processors, email and SMS platforms, CRM and scheduling tools, hosting providers and analytics services. They may use your information only to perform services for us.
• Marketplaces and platforms: when needed to set up or manage your store on platforms such as Amazon, Shopify, eBay, Walmart or TikTok Shop.
• Advertising partners: platforms such as Meta and Google may receive limited website activity data through cookies and pixels so we can measure and improve our ads.
• Legal reasons: when required by law, or to protect the rights, property or safety of 360 Ecom Solutions, our clients or others.
• Business transfers: if our business is merged, sold or reorganized, your information may be transferred as part of that transaction.

4. Data Security

We use reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, misuse or disclosure. Access to client accounts and data is limited to team members who need it to do their work. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We keep your information only as long as needed to provide our services, maintain business records and meet legal, tax or accounting requirements. When it is no longer needed, we delete it or make it anonymous.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels and similar technologies to keep the site working, understand how visitors use it, and measure and improve our advertising. You can block or delete cookies through your browser settings, though some parts of the website may not work properly without them.

7. SMS and Email Communications

If you provide your phone number or email and agree to receive messages, we may contact you about your inquiry, consultation, project or our services. Message and data rates may apply. You can opt out at any time by replying STOP to text messages or clicking “unsubscribe” in our emails. We do not share your mobile number or SMS consent with third parties for their own marketing.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: ask us to fix inaccurate or incomplete information
• Deletion: ask us to delete your information, subject to legal requirements
• Opt-out: stop receiving marketing emails or text messages from us

To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

9. Third-Party Links and Children’s Privacy

Our website may link to third-party websites, platforms or tools. We are not responsible for their privacy practices, so please review their policies before sharing information with them.

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last Updated” date at the top. Continuing to use our website or services after an update means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

360 Ecom Solutions

360ecomsolutionss@gmail.com
(424) 289 – 4424